Terms & Conditions of using our Site and/or Social Media

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE AND/OR SOCIAL MEDIA.

*Last Updated 4th August 2023

Welcome to our Website. If you continue to browse and use this Website and/or Social Media or purchase any of products, services, or courses you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy, govern relationship with you in relation to your use of this Website and/or Social Media. By using this Website and/or Social Media, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Joa Frances and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

Terms & Conditions of Use of Joa Frances Website, Email List, Social Media Platforms, Services, Products and Online Courses:

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NOTICE: These Terms and Conditions are legally binding whether or not you have read them. If you do not agree with any of our Terms, please email us at connect@joafrances.com and we will act within reasonable efforts to remove your name, email and access to our email, products, services, social media and/or courses.

Terms of this Course and Course Purchaser Agreement

Your Course Use and Consent
When you purchased products, services or courses from us wether free or paid, you were given a reasonable notice at check out that these Terms existed. By moving forward with your purchase and further access of the products, services or courses, you agreed and continue to agree to abide by these Terms as well as any disclaimers and privacy disclosures contained in these Terms. You agree you are at least 18 years old or of legal age. Access of our products, services, courses and related materials by a minor is a violation of use, and we reserve the right to terminate your access if such an issue becomes apparent.

Fees

Fees for courses, products and services are outlined on our Website. We reserve the right to change Fees at any time.

Refunds

Due to the instant nature of our digital products we do not offer refunds for our products, services or courses. We want you to be satisfied with your purchase but we also want you to give your best effort to apply all of the strategies in the products, services or courses. All refunds are discretionary as determined by Joa Frances.

Recurring Payments

If you have signed up for a subscription/payment plan, you hereby authorise our continued access to your financial information stored by our third party financial processing company referenced in this Agreement until your payment plan is complete, as set forth in your acceptance of the purchase terms upon checkout.

Late Payments

If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 2.2% per month or the highest rate allowed by law, whichever is greater.

Chargebacks

You agree to make every attempt to request a refund prior to attempting a chargeback with your financial institution. In the event of a chargeback attempt, you expressly agree to forfeit any and all of our bonuses or other materials afforded to you in exchange for your original purchase of our Course. We reserve the right to present proof of your access and these Terms to the financial institution investigating the dispute.

Security

It is your responsibility to secure your username and password from theft or any other means of unauthorised use. We do not store any complete or whole credit card numbers or payment information, these are processed via third party processors such as Stripe, Square, Afterpay or Paypal. By utilising these payment processors to gain access to the Course, you indemnify us and instead assume any and all risk or liability for the security of the payment details, and agree to be bound by the third party payment processor’s applicable terms and conditions of use.

Ammendments

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website and/or social media to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website and/or social media then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Joa Frances’ rights and obligations to each other.

Limitation of Liability

It is an essential pre-condition to you using our website that you agree and accept that Joa Frances is not legally responsible for any loss or damage you might suffer related to your use of the website and/or social media whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall reasonably be your own responsibility to ensure that any products, services or information available through this website and/or social media meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly disclaims liability for any such inaccuracies or errors to the fullest extent permitted by law.

Links to other websites and/or Third Party Actions

Joa Frances may from time to time provide on its website and or/social media, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Joa Frances and the owners of those websites. Joa Frances takes no responsibility for any of the content found on the linked websites. Joa Frances’ website may contain information provided by third parties for which Joa Frances accepts no responsibility whatsoever for information or advice provided to you directly or indirectly by third parties. We are making a ‘suggestion’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

Your Privacy

At www.joafrances.com, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully. You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. ’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data Joa Frances collects is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

Third Parties

Joa Frances does not and will not sell or deal in personal or customer information. For the purposes of marketing and business growth we may however use in a general sense without any reference to your name, your information to identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and/or social media for marketing its services but not for any other use.

Restrictions of Use

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, information and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Joa Frances expressly reserves all copyright in its website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Each purchase entitles 1 user only to access of our product, service or course.

Lifestyle Information

All information contained on this website and/or social media is for information and entertainment purposes only. It should not be used to diagnose, prevent, treat or cure any sickness, disease, health or medical condition and is not meant to substitute professional medical advice or treatment. In addition, the products, course or services themselves are not intended to diagnose, prevent, treat or cure any health or medical condition. Any product, course or service purchased for whatever reason which is used in any way as a healing tool is done so at the discretion of the customer.

We accept no liability for any result, direct or indirect, of you utilising any products, services or courses as a result of reading information on this site and neither Joa Frances or its employees may be held responsible for any claim made against them. You should also consult a physician or medical practitioner before utilising any products, services or courses especially if you have any concerns at all about your suitability for them.

Legal Jurisdiction

This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and Joa Frances that results in litigation then you must submit to the jurisdiction of the courts of Queensland and Australia.

Complaints/Dispute Resolution

You agree to notify the Company of any concerns or issues regarding the Website, Social Media, Products, Services or Courses, and to give the Company an opportunity to resolve those concerns or issues within a period of 30 days from receipt of complaint. If you and our Company cannot find a resolution to a dispute or potential claim by means of good-faith negotiation, then you explicitly agree to make a reasonable attempt to resolve any such dispute through Formal Dispute Resolution or Mediation before any other legal action.

Non-Disparagement

If you are found to be slandering or otherwise disparaging our Company, Website, Social Media, Products, Services or Courses or related materials, you will be immediately removed from any and all of our products and services and any related communications. We reserve the right to file a civil claim of action against you for any such damaging actions you take that materially harm our Company.

If you have any questions about any term of these Terms of Use, please contact us at connect@joafrances.com